FAQ

Answers to Your Questions

Shipping & Returns

FREE SHIPPING ON ORDERS OF £25 in the uk

We offer free standard UK delivery on orders over £25. For orders under £25, a delivery fee will be calculated at checkout. 

All orders are shipped from our UK warehouse. Orders are typically delivered within 2–3 working days. Next day delivery is available if you place your order before 1pm.

For international destinations, shipping rates will be calculated at checkout. These rates include prepaid duties and taxes to ensure you seamlessly receive your order.

STANDARD SHIPPING RATES

If your order does not qualify for our Free Shipping the following standard shipping rates apply:

  • UK: Stander delivery £3.95 GBP/ Next Day delivery £5.95 GBP
  • International: Rates calculated at checkout
DELIVERY TIMELINES

Orders are processed within 2-3 business days from when we receive your order. Shipping times after order processing are displayed below. 

Delivery Estimates:

  • UK: 2-8 business days
  • USA & Canada: 2-8 business days
  • Europe: 2-8 business days
  • Australia: 6-14 business days

Please note these are estimates and actual delivery timeline depends on your order.

Duties & Tax

Orders ship from the UK. 

There is no duty on UK orders. Taxes apply and are calculated at checkout. 

For international orders duty & tax is billed at checkout to ensure you seamlessly receive your package.

RETURN TO SENDER / UNDELIVERABLE PACKAGES

In the event an insufficient address is provided and/or the order is returned to sender, the item can either be re-shipped at the customers expense or refunded less an USD $10 restocking fee plus the cost of shipping.  

Returns & Exchanges

We always aim for make sure our customers love our products, if you are unsatisfied with your product you can reach out for a store credit or return within 30 days of purchase. 

Please read below as exceptions apply..

  • International orders outside of the UK are not eligible for return or exchange

When applicable, return shipping is at the customers expense, both a store credit or refund can be requested.

Products

How to Apply Sheet Masks

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Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at info@lummi.uk